Returns & Exchanges
We want you to love your Timex, but if you are not completely satisfied, we accept returns for products purchased on Timex.com within 30 days of the shipping date. Items must be in their original, unworn condition with all packaging and tags intact to qualify for a full refund.
Initiate Your Return
Visit our online Return Portal and enter your order number and zip code to start the process and select the items you wish to return.
Print Prepaid Label
Follow the prompts to download and print your prepaid UPS return shipping label, which will be sent directly to your email address.
Pack Your Watch
Securely place the watch in its original gift box and shipping carton, ensuring all manuals and protective films are included.
Ship and Track
Drop off your package at any authorized UPS location; once received at our warehouse, please allow 7-10 business days for your refund to be processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing