Frequently Asked Questions
Everything you need to know about your Timex purchase, shipping, and craftsmanship.
What is the standard shipping timeframe for domestic orders?
Standard shipping typically takes 3 to 7 business days. We also offer expedited and overnight shipping options at checkout for those who need their timepiece sooner.
What is your return policy for watches purchased online?
We offer a 30-day return policy for all unworn watches in their original packaging. Please ensure the protective film on the crystal and case back remains intact to qualify for a full refund.
Are Timex watches covered by a warranty?
Yes, your Timex watch is covered against manufacturing defects by a one-year limited warranty from the date of purchase. You can also register your product online for extended support.
How do I determine the correct strap size for my wrist?
Each product page lists the 'Lug Width' and 'Strap Circumference.' You can measure your wrist with a flexible tape measure or consult our downloadable sizing guide to ensure a perfect fit.
Are your watches water-resistant?
Most Timex watches are water-resistant to depths of 30, 50, or 100 meters. Please check the specific atmospheric pressure (ATM) rating on the case back of your watch before wearing it while swimming.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and interest-free installment plans via Affirm.